Expectations by Bobb Biehl

EXPECTATIONS

The difference between what you expect and what you receive can be very small but is always significant.  If you expect to receive $100 and get $99 you are disappointed and angry.  If you expect to receive $100 and get $101 you are happy and appreciative.  Always give more than expected even if it is one penny one minute or one mile.

Bobb Biehl

 

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